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DELIVERY INFORMATION


 

Depending on the event you are attending and the moment you make your booking, your order will be registered to one of the following delivery methods.

 

 

 

SHIPPING

 

All bookings made up to one month prior to the date of an event will be shipped by DHL.

 

If your order is to be shipped, you will receive a tracking number by email as soon as your tickets are dispatched, enabling you to track the location of your package at anytime.

 

The Shipping cost is based on your delivery address and the total amount is automatically calculated when you enter tour country on the check out page.

 

As DHL operates daytime exclusively, from Monday to Friday, we strongly recommend you use your working address as the delivery address for your tickets.

 

Please note that you can change your address directly in the dedicated section of your customer account. You can login to your account on the top-right corner of the Gootickets page.

 

 

 

TICKET COLLECTION

 

In some cases, if DHL delivery of your tickets is not available, we will offer on-site collection at the event - this option is known as “Pick Up".

 

If your order’s delivery method is set as “Pick Up”, you are required to download an e-voucher from your account and collect your tickets at the event. On this voucher, you will find all the information on how, where and when you can pick up your tickets. The voucher is available to download from your Gootickets account approximately 1-2 weeks before the event. It is mandatory that you bring this e-voucher (printed or electronic version) as well as a valid Photo ID to collect your tickets. 

 

 

 

E TICKET

 

For some events, the Organiser favours the use of e-tickets.

 

Should this be the case for the event you are attending, please note that you will receive an email from Gootickets.com when your e-tickets will be available on your customer account.

 

This email will advise you on how to download and print your e-ticket.

 

Please note that it is mandatory to present a printed version of your e-ticket to enjoy access to the circuit.

 

 

 

FURTHER INFORMATION

 

If any of the information above remains unclear, of if you have further questions or doubts regarding the delivery method applied to your order, please contact our customer service by phone on: +33 93 25 47 01 or write to us directly at [email protected]

 

 

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